Privacy Policy

eTalk Hub Inc.
Address: 208-640 West Broadway, Vancouver, BC, Canada V5Z 1G4
Last updated: January 05, 2026

1. Introduction
Privacy is a fundamental right. eTalk Hub Inc. (“eTalk Hub”, “Company”, “we”, “us”, “our”) is committed to protecting personal information and handling it responsibly and transparently.
eTalk Hub provides a software-as-a-service (SaaS) education platform that enables tutoring businesses, educators, schools, and organizations to deliver online education services, manage students, conduct classes, process payments, and communicate with users (the “Services”).
This Privacy Policy describes how we collect, use, disclose, store, and protect personal information when you access or use our websites, applications, and related services (the “Platform”).
By accessing or using the Platform, you agree to this Privacy Policy and our Terms of Use.

2. Regulatory Compliance
eTalk Hub processes personal information in accordance with:

• Personal Information Protection and Electronic Documents Act (PIPEDA – Canada)
• British Columbia Personal Information Protection Act (PIPA)
• General Data Protection Regulation (GDPR – EU/EEA/UK)
• Children’s Online Privacy Protection Act (COPPA – USA)
• Family Educational Rights and Privacy Act (FERPA – USA)

Where applicable, we act as either a Data Controller or Data Processor depending on the relationship and service configuration.

3. Information We Collect
We collect only the information necessary to operate, secure, and improve our Services.

3.1 Personal Information
May include:

• Name
• Email address
• Phone number
• Organization name
• Login credentials
• Billing and transaction details
• User role (student, tutor, parent, administrator)
• Communications and support requests

3.2 Educational and Platform DataMay include:

• Class participation
• Attendance records
• Homework and shared materials
• Messages, recordings, and submissions
• Tutor feedback and progress indicators

3.3 Technical and Usage InformationMay include:

• IP address
• Browser and device information
• Log files and access times
• Platform usage statistics
• Cookies and similar technologies

3.4 Information from Third Parties
We may receive limited data from:

• Payment processors
• Identity or fraud-prevention services
• Integrated tools (e.g., calendar, video, analytics services)

4. How We Use Information
We use personal information to:

• Provide and operate the Platform
• Create and manage accounts
• Process payments and subscriptions
• Deliver educational services
• Communicate with users
• Provide technical support
• Improve platform functionality
• Ensure security and fraud prevention
• Comply with legal obligations

We do not sell personal information.

5. Legal Bases for Processing (GDPR)
Where applicable, we rely on:

• Performance of a contract
• Legitimate business interests
• Legal compliance
• User consent (where required)

6. Sharing and Disclosure
We may share information only with:

• Authorized educators and platform administrators
• Service providers (hosting, analytics, communications, payments)
• Professional advisors (legal, financial, compliance)
• Authorities where legally required

All service providers are contractually bound to confidentiality and data protection obligations.
We may also share anonymized or aggregated data for analytics and research.

7. International Transfers
Your data may be processed in Canada, the United States, and other jurisdictions where our infrastructure or service providers operate.
We use appropriate safeguards including:

• Contractual protections
• Industry-standard security measures
• GDPR-compliant transfer mechanisms where applicable

8. Cookies and Tracking Technologies
We use cookies and similar technologies to:

• Authenticate users
• Maintain sessions
• Improve performance
• Analyze platform usage
• Support integrations

You may control cookies through your browser settings. Some features may not function properly without cookies.

9. Data Retention
We retain personal information only as long as necessary for:

• Service delivery
• Legal and regulatory obligations
• Dispute resolution
• Security and fraud prevention

We may anonymize information for research or statistical purposes.

10. Data Security
We implement administrative, technical, and organizational safeguards including:

• Encrypted connections
• Access controls
• Role-based permissions
• Secure cloud infrastructure
• Ongoing monitoring and audits

Despite our efforts, no method of transmission is 100% secure.

11. Children’s Privacy (COPPA)
Our Platform may be used by children under 13 only under the supervision and consent of a parent, school, or authorized educator.
Educators and organizations using eTalk Hub are responsible for obtaining required parental consent.
We use children’s information solely to provide educational services and protect it with enhanced security measures.
Parents may request to review, update, or delete their child’s information by contacting us.

12. Student Records (FERPA)
Where applicable, eTalk Hub acts as a “school official” with legitimate educational interest.
We:

• Protect educational records
• Restrict access by role
• Support schools in meeting FERPA obligations
• Provide mechanisms to review, correct, or delete records

13. User Rights
Depending on jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion
• Restrict or object to processing
• Withdraw consent
• Request data portability
• Lodge a complaint with a regulator

Requests can be submitted using the contact information below.

14. Third-Party Services and Links
The Platform may contain integrations or links to third-party services.
We are not responsible for the privacy practices of external platforms. Their policies govern their use.

15. Marketing Preferences
You may opt out of non-essential communications at any time.
Transactional and service messages may still be sent.

16. Persons Eligible to Use the Platform
Users must be legally capable of entering binding agreements under the laws of Canada and their applicable jurisdiction.
Minors may use the Platform only with appropriate authorization.

17. Privacy Officer and Contact Information
Privacy Officer
eTalk Hub Inc.
Name: Vyacheslav Zhiradkov
208-640 West Broadway
Vancouver, BC, Canada V5Z 1G4
📧 Email: info@etalk.ai

We will respond to verified requests in accordance with applicable law.

18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Material changes will be communicated via the Platform or email.
Continued use of the Platform constitutes acceptance of the updated Privacy Policy.

19. Governing LawThis Privacy Policy is governed by the laws of Canada and the Province of British Columbia, without regard to conflict of law principles.